Frequently asked questions
Is there a contract or cancellation fee?
No your merchant processing agreement is month to month. You can sign up having the comfort of knowing there is no obligation or risk. You can cancel at any time, for any reason, with no early cancellation fee or penalty.
Do I have to pay for the equipment up front?
No, you pay nothing upfront when you sign up. We debit your bank account for the cost of the equipment in the 2nd or 3rd month. This allows you time to get up and processing before paying for the equipment.
What type of credit cards will I be able to accept?
Card Connect is a full service merchant service provider that supports all credit and debit card types for your business. This includes Visa, MasterCard, Discover, American Express, and EBT cards.
What are the merchant rates and monthly fees associated with processing with Card Connect?
Our merchant rates and monthly fees can be found on the merchant rates page. To recieve a high volume pricing quote for monthly processing over $50,000, contact us directly at (888) 970-4499.
How soon can I begin processing payments for my business?
We approve most applications within one business day, and ship your equipment to you FedEx two day air. Majority of our customers are able to begin processing payments within 3 to 4 business days.
Will I receive any training on how to use my credit card machine?
Absolutely! Once you receive your equipment, a representative from our training department will provide free training on how to properly install and use your equipment. In addition, we provide free 24/7 customer service and technical support.
Do you offer next day funding?
Yes, sales settled before 10 p.m. (EST) will fund to your bank account the next business day (excluding holidays). Sales settled after 10 p.m. (EST) will fund to your bank account in (2) business days.
I am currently with another company, how easy is it for me to switch to Card Connect without disruption to my business?
Our representatives have years of knowledge, training, and the experience necessary for a seamless transition without any downtime. We work with many third party vendors, point of sale system companies, and gateways everyday ensuring your set-up is accurate and properly installed.
Do I receive a monthly billing statement?
Yes, we provide our merchants the option of receiving your statements by mail, online, or both. Statements are mailed once the billing cycle has closed, which is the last day of the calendar month. Merchants can review statements online on the 3rd business day of the following month, and statements by mail on the 10th day of the month.
What do I need to get started?
Give us a call and one our experienced sales professionals are ready to take your call and answer any additional questions you may have.
Do I have to purchase a credit card machine if I already own one?
No, many of the credit card machines on the market today we are able to reprogram (excluding Clover products) at no cost.